Cisco uccxd deploying cisco unified contact center express. Posted on august 29, 2015 by peter august 29, 2015. Uccx advanced scripting announce position in queue with. Getting the caller name through scripting with uccx. Controlling the ccx script flow based on time and date variables this post is the second of two that are dedicated to cisco unified contact center express uccxor ccx scripting. We will utilize a learn by doing approach and create handson code that the student can reuse in their own environments. The video walks throughout the details of this script and provides, we hope, some useful instruction. When caller chose this step, information about date and time of the call and calling number should be recorded on a xml file located on the web server.
Uccxd deploying cisco unified contact center express v6. Asccx advanced scripting for cisco unified contact. Explore advanced techniques in scripting and overall cisco unified ccx functionality. If you have been using that day of week and time of day uccx script step you have no alternative but to have either a bunch of if steps or creating the same script on another trigger so that you can. Cisco unified ccx administration guide, release 10. Advanced uccx scripting training accxsl sunset learning. Vbscript add date to filename solutions experts exchange. Find answers to vbscript add date to filename from the expert community at experts exchange. Explore advanced techniques in scripting and overall cisco unified ccx.
Cisco ucce advanced scripting training houston, tx or. During after hours, you want to have the ability to automate the process of assigning the representative who will answer the calls. Advanced contact center express scripting labs accxsl is a 5day instructorled, labintensive course intended for experienced unified contact center express ccx administrators who need indepth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. In this follow up post to db integration in uccx, were finally going to attempt to get our hands dirtyfirst well start easy and pull out a simple set of data from a single table with an easy sql statement. Javascript dialogs are particularly difficult to script by hand. Practical cisco uccx scripting techniques pluralsight. If you want copies of the prompts, except for some reason the moh files. Every scripting engineer has a library of routines that hey have emerged over time. There are minor failover behavioral differences of finesse server with ucce versus uccx. Because i personally hate reading manuals and configuration guides, i always like to learn new things hands on and. The student will learn how to build scripts from ground zero to a. Im quoting someone who commented on a potential method of setting up an automated. Notes you add about the script are useful to remind yourself of the functions of.
Is there any way to export a uccx script to a text file. Enabling cisco uccx to upload files wav files etc to a windows file share is very useful feature that not many engineers know about. The only thing it is lacking is coverage of the topic of finesse, but everything in this book cuts straight to the meat of uccx and allows you to quickly build custom csqs and deploy this product to your call center team. Sep 14, 2017 recursget all files, including subdirectories. Uploading file to windows file share can be useful for many tasks including transferring voice messages from customers, backing up greetings, uploading xml documents with customer responses etc. I recently participated in one of ciscos collaboration user group cug briefings on scripting their contact center express product. The script allows someone to call in and change the call center state to on, off, or automatic. Asccx advanced scripting for cisco unified contact center. Currently he prints the script to a pdf, then does a copypaste to a plain text file. This occurs when the editor user logs in with a username of a different case than what is stored within uccx and cucm. In the document we are working with, this would be acceptable, but it could lead to unexpected results with files that contain more data, like the next example. Purpose is, the second script is for call back which works great, except the variable of the call back number is in the first script and we want to use it as an enterprise variable for the agents to see the number being called back in the second when they are fed the call from the call back queue.
Well, that has now gone by the wayside so im trying to get myself back up to date on how to manage the application. For premium licensed cisco unified contact center express uccx, one of the most powerful features is database queries allowing applications to access data based on user inputs or call contact information. This is a special uccx script which allows administrators an easy way to record prompts for their uccx scripts. Using the unified contact center express uccx editor to save as a script to the script repository fails with the error. What an inefficient waste of processor and system resources. Step 5 click upload icon that displays in the tool bar in the upper, left corner of the window or click the upload button that displays at the bottom of the window to upload the file. Based on that and some of the changes cisco has made, i think is critically important that scripts. Oct 10, 2017 cisco uccx creating script to read xml files 1. Based on that and some of the changes cisco has made, i think is critically important that scripts make use of exception statements. Uccx scripting issue hello, im desiging a uccx script, if no agents logged in yes, there will be a prompt end if no agents logged in no, there will be two prompts prompt1.
Collect cisco unified contact center express logs using. An acrobat javascript primer with simple pdf examples learn how to use javascript in your pdf documents and forms. For outbound calls between agents or extensions on uccx, pega call remaps the call type from outbound to internal so that it is consistent with ucce and standard pega call call types. An acrobat javascript primer with simple pdf examples. I have seen some very complicated scripts taking advantage of backend databases. Apr 15, 2015 enabling cisco uccx to upload files wav files etc to a windows file share is very useful feature that not many engineers know about. Collect cisco unified contact center express logs using cli. Uploading files to windows file share posted on april 15, 2015 by ben enabling cisco uccx to upload files wav files etc to a windows file share is very useful feature that not many engineers know about. This exam validates that candidates have the skills to plan, design, implement, operate, and troubleshoot enterprise collaboration and communication networks. Most people associate javascript with web browsers and html pages. The cisco unified contact center express ccx product line helps businesses. Troubleshoot an issue with call failure on the engine due to a step in the script while you reproduce the problem in realtime. The following shouldnt be used in production code unless you know exactly what you are doing. Many more are available in the members only download library.
Cisco unified contact center express editor step reference. Worlds first cisco unified ccx selfstudy kit, design to help anyone with basic cisco unified communication knowledge to learn, deploy and configure cisco uccx platform. Free sample pdf files with scripts these free sample pdf files contain scripts for common, complex, and interesting scripting tasks in acrobat. Asccx advanced scripting for cisco unified contact center express v8. The script uses a simple xml data file containing a list of dates that are. Enroll now at global knowledge to master all the essential cisco uccx skills from capacity planning to choosing product features and installation. Oct 18, 20 can you specify an xpath expression that you assemble on the fly using a variable to find the record you need inside an xml document. The script allows someone to call in and change the call center state to on, off, or. Creating cisco unified ccx scripts that run voicexml documents 1519. Contact center using the cisco uccx editor and related tools is an. Cisco unified contact center express scripting stuff.
Uccx outline deploying cisco unified contact center express. The aim of the document is to ensure that the reader is in the position to collect the right set of logs when the issue is occuring so that the resolution time is reduced and the chance of a root cause is increased. Can you specify an xpath expression that you assemble on the fly using a variable to find the record you need inside an xml document. In this one ill explain how variables can be used for timedate based script control. Hi guys, i was researching on meeting a new requirement, where the contact center management would like to change the forwarding option or call redirect string to some different number at times, especially without seeking help from the uccx administrator. Practical cisco uccx scripting techniques by josh kittle we will utilize a learn by doing approach and create handson code that the student can reuse in their own environments.
Because i personally hate reading manuals and configuration guides, i always like. Our script developer is looking for a way to do a comparison on two scripts to document changes. This document provides the list of relevant logs and also the tracing levels for some of the common issues seen in the field. In other words, you didnt change anything if you saved it as a new script because most likely you are still calling the old script in ccx.
Please check the logs for further details conditions. Feel free to browse through the download library and read the. Ccx scripting v2 email hypertext transfer protocol scribd. Windows powershell integrated scripting environment download. However same application userid dont have administrator capabilities so cannot use it in script editor to save script in repository. Cisco unified ccx lecture on video will give you the concept you need to understand what and how cisco unified ccx operates and how its component interacts with each other. Cisco unified ccx offers a servicecreation and scripting environment for mapping. As we continue the search for the killer script, that holy grail of scripts which can do it all and never needs to be modified, we turn our attention to the wonderful world of xml. I cant believe this is happening in 2017, but this uccx administration suite is garbage. I spoke to tac and they said to use db get in the second script. Ok, so ucce scripts work differently from uccx scripts. Uccx scripting cisco uc cisco uc collaborate anywhere.
Do to this kind of scripting you need to have a handle on string manipulation, xml, data type conversions and xpath. There are minor failover behavioral differences of. I had opportunity to participate in a uccx version 7. When scripting call flows in uccx, one must be careful of very.
The authenticate user step you reference the user variable, and specify the pin or password. This article discusses advanced topics that are not supported by cisco tac and wont ever be. These free sample pdf files contain scripts for common, complex, and interesting scripting tasks in acrobat. Reading data from xml documents in uccx route, switch, blog. Cisco unified contact center express editor step reference guide. Scripting a contact center using the cisco uccx editor and related. In this course, we will introduce the student to fundamentals of ivr development with cisco uccx.
Hi, i was trying to upload a date system prompt under gendate, but uccx is always considering the old system prompts, i noticed that the right directory should be gendate and not. Controlling the ccx script flow based on time and date. Nov 01, 20 uccx scripting workingwithxmldocuments when writing call control scripts for contact centers shoretel ecc, cisco uccx do you really have to start over each time. Dialogs are particularly useful for dynamic pdf stamps and automation scripting. The student will learn how to build scripts from ground zero to a fully deployed realworld ucce scripts. Jan 27, 2017 how to configure basic scripts in uccx 11. I also want to utilize the java array type in order to hopefully dispel any. If you changed the name of the script, you need to make sure you are calling the correct script on ccx. Are there really that many differences between contact center applications. A variable of type user value should look something like this. Jul 14, 2014 the premise of the script that ill be writing about today revolves around a list of numbers to be dial from a text file and 2 xml documents my approach is half and half.
Acrodialogs is back acrodialogs is a drag and drop graphical editor for creating acrobat javascript dialogs boxes. While i took the official class, uccxd, i havent really had to do much with it because we had a vendor taking care of stuff for us. Site doesnt work in any modern browser except firefox. In this lab, you will examine the uccx prompt management application.
Uccx scripts require recordings or prompts to be in a special g. Feel free to browse through the download library and read the descriptions for all sample pdfs included. In order to download the files, ensure that external secure file transfer protocol sftp server is configured and accessible. Not many people remember that internet explorer supported vbscript as an alternative for javascript. Secondly will, personally speaking based on my experience when someone asks for best practices when it comes to uccx scripting somewhere it always let me feel that there is something wrong happening in the reports which the end customer is not happy with and feels it is something to do how you are using a particular step in the script. Cisco ucce advanced scripting course is designed to help you learn how to build intermediate to advanced scripts in cisco ucce. For this reason the holidaycheck script is a great learning tool. Chapter 15 defining cisco unified ccx acd component. Viewing or downloading a script file 628 refreshing scripts 630 individual script refresh 630 bulk script refresh 631 renaming a script or folder 632. Contents ii cisco unified contact center express edit or step reference guide, release 8. In order to download all of the logs from the active partition except the install. Uccx system prompt list 1 comment dhia jemaa on november 18, 2016 at 3. If you have been using that day of week and time of day uccx script step you have no alternative but to have either a bunch of if steps or creating the same script on another trigger so that you can have a different operating time.
711 101 86 1215 335 1285 219 206 927 1045 314 736 827 1377 672 568 268 876 1096 1244 373 1366 279 113 796 1027 255 317 1 1402 117 554 188 1290 1489 1471 177 241 949 606 798 1100 521 887 502 1173 462 1250 1368